Envío y entrega
Every Grace & Ward artwork is carefully inspected and prepared for transport before leavingour studio.
Envío nacional de artículos no comisionados:
Available artworks are generally prepared for dispatch within 2-5 business days afterpayment has been received.
Delivery within the Netherlands usually takes 1-3 business days after dispatch. International delivery times vary by destination, carrier and any applicable customs procedures.
Delivery within the Netherlands usually takes 1-3 business days after dispatch. International delivery times vary by destination, carrier and any applicable customs procedures.
Envíos internacionales:
Los pedidos internacionales se procesan en un plazo de 2 a 5 días hábiles. Los pedidos de alfombras personalizadas tienen diferentes plazos según el proceso de producción.
Seguimiento de su pedido
Una vez que se envíe su pedido, recibirá un correo electrónico de confirmación con un número de seguimiento. Usa este número para rastrear tu pedido en el sitio web del transportista.
International orders may be subject to local import duties, customs charges or taxes.Unless stated otherwise, these costs are the responsibility of the recipient.
International orders may be subject to local import duties, customs charges or taxes.Unless stated otherwise, these costs are the responsibility of the recipient.
Problemas de entrega
Si tienes algún problema con la entrega, como retrasos, paquetes perdidos o daños durante el envío, ponte en contacto con nosotros en
If the packaging or artwork appears damaged on arrival, retain all packaging, take clearphotographs and contact us as soon as possible at info@graceandward.com. Please include your order number and images of the packaging and artwork.
If the packaging or artwork appears damaged on arrival, retain all packaging, take clearphotographs and contact us as soon as possible at info@graceandward.com. Please include your order number and images of the packaging and artwork.
Política de devoluciones
Devoluciones y cancelaciones: artículos no comisionados
Si deseas devolver algún artículo comprado en Grace & Ward que no hayas comprado por encargo, debes devolverlo en un plazo de 14 días a partir de la recepción para obtener un reembolso. Los artículos deben estar en su estado original. Usted es responsable de garantizar que el artículo se devuelva a Grace & Ward en su estado original y sin ningún daño. Los gastos de envío no se reembolsan. Grace & Ward reembolsará el importe total del artículo.
Before returning an artwork, contact us for the correct return instructions.The work must be returned carefully packaged and in its original condition. Return transportcosts are the responsibility of the customer unless the artwork is damaged, faulty orincorrectly supplied.
After a valid withdrawal, we will refund the purchase price and the cost of the standard delivery method. A refund will be withheld until the artwork has been received or sufficient proof of return has been provided.
Before returning an artwork, contact us for the correct return instructions.The work must be returned carefully packaged and in its original condition. Return transportcosts are the responsibility of the customer unless the artwork is damaged, faulty orincorrectly supplied.
After a valid withdrawal, we will refund the purchase price and the cost of the standard delivery method. A refund will be withheld until the artwork has been received or sufficient proof of return has been provided.
Devoluciones y cancelaciones: artículos personalizados y por encargo
Según su contrato con Grace & Ward, el suministro de productos (su obra de arte) se realiza específicamente para cumplir con sus especificaciones y, por lo tanto, su pedido no se puede cancelar una vez realizado el pedido. En el caso altamente improbable de que su comisión no se ajuste a sus especificaciones o de que crea que puede haber problemas con la calidad del producto, haremos todo lo posible por resolver la situación a su entera satisfacción lo antes posible. Ponte en contacto con nosotros para explicarnos tus dudas específicas y acordar una línea de acción.
If a Custom artwork arrives damaged, is faulty or does not correspond with the agreed specifications, contact us so that we can review the matter and determine an appropriate solution.
If a Custom artwork arrives damaged, is faulty or does not correspond with the agreed specifications, contact us so that we can review the matter and determine an appropriate solution.
Contact
For questions about shipping, delivery or returns, contact info@graceandward.com and include your name and order number where applicable.
