Shipping & Delivery
Every Grace & Ward artwork is carefully inspected and prepared for transport before leavingour studio.
Available artworks
Available artworks are generally prepared for dispatch within 2-5 business days afterpayment has been received.
Delivery within the Netherlands usually takes 1-3 business days after dispatch. International delivery times vary by destination, carrier and any applicable customs procedures.
Delivery within the Netherlands usually takes 1-3 business days after dispatch. International delivery times vary by destination, carrier and any applicable customs procedures.
Custom artworks
The estimated creation and delivery period for a Custom artwork is confirmed in the writtenproposal. Once completed and inspected, we will contact you to arrange the most suitable delivery method.
Shipping costs and international orders
Shipping costs are based on the dimensions, weight and destination of the artwork.They are shown at checkout where available or confirmed separately before purchase.
International orders may be subject to local import duties, customs charges or taxes.Unless stated otherwise, these costs are the responsibility of the recipient.
International orders may be subject to local import duties, customs charges or taxes.Unless stated otherwise, these costs are the responsibility of the recipient.
Tracking and delivery issues
Where tracking is available, you will receive the relevant information after dispatch.
If the packaging or artwork appears damaged on arrival, retain all packaging, take clearphotographs and contact us as soon as possible at info@graceandward.com. Please include your order number and images of the packaging and artwork.
If the packaging or artwork appears damaged on arrival, retain all packaging, take clearphotographs and contact us as soon as possible at info@graceandward.com. Please include your order number and images of the packaging and artwork.
Return Policy
Returns of available artworks
Customers who purchase an available artwork online generally have the right to withdraw from the purchase within 14 days after receiving it.
Before returning an artwork, contact us for the correct return instructions.The work must be returned carefully packaged and in its original condition. Return transportcosts are the responsibility of the customer unless the artwork is damaged, faulty orincorrectly supplied.
After a valid withdrawal, we will refund the purchase price and the cost of the standard delivery method. A refund will be withheld until the artwork has been received or sufficient proof of return has been provided.
Before returning an artwork, contact us for the correct return instructions.The work must be returned carefully packaged and in its original condition. Return transportcosts are the responsibility of the customer unless the artwork is damaged, faulty orincorrectly supplied.
After a valid withdrawal, we will refund the purchase price and the cost of the standard delivery method. A refund will be withheld until the artwork has been received or sufficient proof of return has been provided.
Custom artworks and returns
Custom artworks are designed and created according to the client's individual specifications and are not eligible for the standard right of withdrawal.
If a Custom artwork arrives damaged, is faulty or does not correspond with the agreed specifications, contact us so that we can review the matter and determine an appropriate solution.
If a Custom artwork arrives damaged, is faulty or does not correspond with the agreed specifications, contact us so that we can review the matter and determine an appropriate solution.
Contact
For questions about shipping, delivery or returns, contact info@graceandward.com and include your name and order number where applicable.
