FAQs
What is a hand-tufted rug?
A hand-tufted rug is a type of rug made by pushing yarn at high speed through a fabric backing using a tufting tool. In between colours the yarn will be cut and trimmed, after finishing the design it will be cut and trimmed once more. These type of rugs are known for their durability.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location. In case your location isn't one of the regions we've included, please contact us for a quote and delivery time.
What payment methods do you accept?
We accept various payment methods including credit cards, bank transfers , iDeal, Google & Apple Pay. All payments are processed securely to ensure your information is protected.
How do I care for my hand-tufted rug?
To care for your hand-tufted wall rug, vacuum if necessary to remove dust, make sure to use a vacuum without any rotating parts. In case of dirt or stains contact us at info@graceandward.com.
I truly like one of your recent works, however it’s sold out! Are you able to reproduce one?
All our works are sold as a 1 of 1 or in case of a custom specially designed for the needs of a customer which includes a design stage. We can always think with you to create another piece which will suit your interior, please visit our Custom section and fill out our form and we will contact you shortly.
How do I place an order for a custom rug?
To place an order for a custom rug, please visit our Custom section, fill out the form with your details and design ideas. We’ll guide you through the process from design to delivery.
How long does it take to make a custom rug?
The time to create a custom rug varies depending on the complexity of the design and the size of the rug. On average it takes about 2-6 weeks from design approval to delivery.
Can I return a custom rug?
Custom rugs are made to your specific requirements and cannot be returned. In the highly unlikely event, your commission doesn’t match your specification or you believe there may be issues with the quality of the product, we will endeavour to resolve the situation to your satisfaction as quickly as possible. Please contact us to explain your specific queries and agree on a course of action.
Is there a hanging system included?
There is an option during checkout or filling out the custom request form to either include a hanging system or not. You can either choose to place it on something or pick for our hanging system, however be noted about the weight of the product. Make sure the wall is made out of stone or concrete.
What if I have an issue with my order?
If you encounter any issues with your order, please contact us at info@graceandward.com.
We are here to assist you and resolve any problems.
We are here to assist you and resolve any problems.